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If
the Debtor Contacts You, Refer Him Back To Us
How many times have you heard us say that? Probably hundreds
of times. Ever wonder why? The simple explanation is to
protect your interests.
To begin with, many times they are simply looking to
relieve the pressure and are hoping to find a sympathetic
ear. Never mind that they ignored all of your efforts
to resolve the matter prior to our involvement. All
of a sudden, they want to talk to you, the creditor.
By even listening to what they have to say, they are
convinced they can contact you at their leisure. You
may not say anything but, by just listening, they will
then tell us they have resolved the matter with the
client.
That leads us to the second reason. Debtors sometimes
take liberties with the truth. What a revelation! They
will tell you that we said things we didn't and will
totally misquote you. By "burning the candle at
both ends," the debtor has caused us to communicate
back and forth with each other just to get the story
straight. This takes time which is exactly what
the debtor wants. Anything to delay payment.
So the next time a debtor contacts you after placement,
simply refer them back to us by stating that we have
your complete authority. It's in your best interest.
Thanks, The Editorial Department
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